Joyce L Izk
map-marker Hoffman, New Jersey

I signed up 2 times by mistake

I answered lots of questions and they said my call d did not go through. Then I answered all the questions again and got a better price
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Anonymous
map-marker Minneapolis, Minnesota

I can’t get a live phone call. I have a major app problem.

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I log my meal. I push done. I push close. Instead of returning to my general daily page, my screen switches to the analysis/ share your analysis page and my screen freezes on this page. Nothing happens when I push the red close. The only way I can exit that page is to turn off my iPhone 8, restart the phone, and when I push my NOOM app it starts again with accessing your account. The whole failed app process begins again: log meal, push done, unasked for analysis page pops up, analysis page is frozen on my screen and will not close, turn off my iPhone, restart my iPhone, After restarting my iphone I can use Safari, Google, etc. once again. Oh, and one more thing-when the NOOM app freezes in the analysis page, I cant exit it to use any of my internet until I shut my phone off and restart. The problem is not with my iPhone. It works perfectly until I log my food on the NOOM app. THIS HAS BEEN GOING ON FOR ONE WEEK! I GOT ONE LIVE PHONE CONVERSATION WITH A TECH, HE SPENT 1-1/2 HOURS ON THE PHONE WITH ME, AND AT THE END HE COULDNT FIX THE PROBLEM. HE SAID HE WAS GOING TO SEND MY PROBLEM HOGHER UP THE TECH CHAIN. I WAITED TWO DAYS BEFORE I GOT AN EMAIL RESPONSE. I ASKED FOR A LIVE PERSON. NO RESULTS. NOOM SENT TWO MORE EMAILS ASKING IF MY PROBLEM HAS BEEN RESOLVED EVEN THOUGH I HAVENT HAD ANY HELP OR COMMUNICATION FROM A HIGHER UP/MORE ADVANCED TECH. I HAVE EMAILED A DESCRIPTION OF THE PROBLEM MANY TIMES. I KEEP REQUESTING A PHONE CALL FROM A LIVE PERSON EVERY TIME I SEND A DESCRIBE THE PROBLEM EMAIL TO NOOM! I HAVE BEEN A NOOM CLIENT FOR TWO YEARS. I AM 68 YEARS OLD AND NOT TECH SAVVY. I REALLY NEED NOOMS HELP AND I NEED IT FROM AN ADVANCED TECH IN AN ACTUAL TELEPHONE CONVERSATION!!!
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User's recommendation: I don’t know what to recommend. I really have liked the logging app on NOOM.

Resolved
Yasmine A Sif

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Verified Buyer
|

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Verified Reviewer

Resolved: Charged me without consent

Noom - Charged me without consent
I have not given my consent to charge me £59.99 I have added proof as requested. This is a complete rip off !! Yasmine Allen
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Loss:
$73
Pros:
  • Lot of infirmation
Cons:
  • It did not work for me i gained weight so i did not finish my 3 months subscription

Preferred solution: Full refund

User's recommendation: Avoid at all costs

Resolved
Alexandra M K

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Verified Reviewer

Resolved: Refund me

Updated by user Aug 15, 2023

Couldn't get refund but offered free subscription I could give someone else. Expected at least partial refund.

Original review Aug 15, 2023
I wasn't complaining at all. I misunderstood the timing of asking for a refund. I canceled my account because of conflicting ways to eat for diabetics. And I was tired of logging in a two places. But I would recommend Noom for anybody that wants to lose weight. It's a great program and I really appreciate it all the advice and encouragement that I received.
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Loss:
$126
Pros:
  • Noom is terrific
Cons:
  • Timing for refund

Preferred solution: Full refund

Anonymous
map-marker Brewster, New York

This company is a rip off!! DO NOT USE THEIR SERVICE!! Program does not work and when you cancel they never honor it

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I joined noom for my daughter while sjhe was in college. We cancel the program back in January 2023 and they have the nerve to charge my credit again in August 2023
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User's recommendation: DO NOT USE THE PROGRAM IT DOES NOT WORK

Paulette B Igc

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Verified Reviewer
| map-marker London, England

Complaint

Incorrect charge Been going backward and forward with email with no resolutions I would like to speak with a representative
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Steven N Zeo

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Verified Reviewer

Canceled subscription but still charged

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I canceled my subscription back in August. I was charged $211.99 on 10/13/2023 for the year. I tried to go back in the app and make sure I had properly canceled it and it tells me No account found, which tells me that it was indeed canceled properly. I am requesting a refund.
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Loss:
$212
Cons:
  • Not ethical

Preferred solution: Full refund

User's recommendation: do not use this

Malayshia Zpl

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Verified Reviewer
| map-marker Seattle, Washington

Resubscription

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Im wondering if you resubscribe me to Noom. Are you based out of Ohio? There has been a fraud call to my home from my bank. I just want to clear things up. Please call 180********
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Decarlos Spg
map-marker Hamilton, Ontario

Cancel subscription

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I no longer wanted the subscription to Noom anymore. I had trouble cancelling it. It only worked when I called in.
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User's recommendation: Call noom to cancel

Resolved
susan l Unc

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Verified Reviewer

Resolved: The stole money from my account

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Updated by user Aug 16, 2023

Company resolved the issue.

Original review Jul 06, 2023
they charged me for a premium subscription I didn't ask for. I didn't even know there was such a thing. I signed up for a subscription and I thought that was to only kind available until I saw my credit card bill was more than I expected. When i contacted them they basically said it was my fault. i was supposed to tell them within 14 days they stole it. I hate being for to give someone 1 star when they deserve 0.
View full review
Loss:
$93
Pros:
  • Non for me
Cons:
  • Are a scam

Preferred solution: Full refund

User's recommendation: stay away from NOOM

Anonymous
map-marker Wolverhampton, Wolverhampton

Trying to pay subsciption

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I was dealt with in a professional manner. She identified that I had been trying quite a few times to get someone to assist me. Excellent service thank you for your help.
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User's recommendation: Excellent service just waiting on confirmation of subscription.

anne marie k

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Verified Reviewer

Wrong charges

I have been charged£49 yesterday for something I did not ask (Noom plan ID-8 I was charged£1 for a trial but never heard again from Noom.Please refund me as soon as possible.Thank you anne-mariebe
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Loss:
$41
Pros:
  • Hope
Cons:
  • Being charged out of the blue

Preferred solution: Full refund

Connie J Klo

Can't find my account since I got a new phone

I dont know which of my old e-mail addresses I used. I just would sign in with the app and it went right to it. I got a new phone and they had to reboot now I cant remember which email and which password
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Preferred solution: My account back reopen WTH App

Anonymous
map-marker Calgary, Alberta

Unauthorized charge

I canceled my Noom subscription well within the trial. So it never converted to a regular subscription. But about a month after I canceled it I got a charge on my credit card and theres no one to call to get it refunded. There are no phone numbers all emails or do not reply. I wrote some thing and pissed customer, but still no refund. How do you get in touch with this company to get them to refund an unauthorized payment?
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User's recommendation: Do not recommend- no way to contact them

Feliz Bxf

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Verified Reviewer
| map-marker Montreal, Quebec

Customer service was great

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The Customer service, Alex was great, clear and efficient!!! Thank you !!! Very good experience overall
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shaiha h

Charged twice without my consent

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Noom - Charged twice without my consent
Noom - Charged twice without my consent
I signed up for a 14-day trial costing 18$. But they charged me another additional 37$ without my consent.
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Loss:
$37

Preferred solution: Full refund

User's recommendation: Not at all recommended

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