Noom

Selected to NOT auto renew. They renewed and claimed there was no option to not auto-renew. Customer service is a joke. Today (Monday) the "head" of customer service (the supervisor of the person who answered the phone Marjorie Lopez, employee #321****) claimed she was the final person I could speak to. I said surely she has a boss. She agreed she did but said that her boss has different responsibilities and isn't involved in customer service. I reminded her that her boss would have an interest in knowing how the employees they are in charge of are behaving and how the customer service is going. She refused to even give me her bosses name and only offered to give me the mailing address of Noom. Are you kidding me? A couple days ago, on Friday, I called and customer service rep Werner C. 321**** was rude with me, saying there was no supervisor to speak with, and then after I insisted several times, had me on hold for 20 minutes before claiming no supervisor was available and that I had to be put in the line for the queue for a call back. Told me it would happen within 2 hrs. I waited 5. Called again. Spoke with Wilfred, Call Ticket #: 729****, and was told there had been a problem with the system and they had not been able to see my information to call me back, but now it is fixed and I am in the queue and will receive a call in 2 hrs. I asked if I could just be transferred to a supervisor because I had already waited 5 hrs today. They said no. I never received a call. I have now googled higher ups in Noom and am attempting to contact them. Also, while I used Noom, they promise you will be in a group with peers and a coach. I had a busy time where I didn't keep up with my lessons for a week or two, and I was kicked out of my group and didn't have a coach for the last 3-4 months of my original 6 month package. I even tried reaching out to my coach and group, I wasn't allowed by the app. Then, today, after the call with Marjorie, I get a notification on my phone that my Noom coach has sent me a message. Please. I think they just want me to open the app so they can claim I've used it. I haven't used it since I thought my 6 month package was over. My email is graler87@***.com. If enough pissed people join together and go at them, we can get our money back AND prevent others from being screwed by Noom. User's recommendation: Don't become a customer.