Noom
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Noom Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Noom has 1.5 star rating based on 1145 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Noom to a friend or colleague.
- Rating Distribution
Pros: No pros, Dont know, Took my money without permission.
Cons: No customer service readily available, Poor customer service, Impossible to cancel.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Noom has 1.5 star rating based on 1145 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Noom to a friend or colleague.
- Rating Distribution
Pros: No pros, Dont know, Took my money without permission.
Cons: No customer service readily available, Poor customer service, Impossible to cancel.Recent recommendations regarding this business are as follows: "DO NOT SUBSCRIBE TO NOON! Scam!", "I was successful in reaching my weight loss goal and have set another one.", "Poor customer service. Expensive service.", "Ask more questions you get nothing for your money", "Stay away from these criminals! You will regret it!".
Most users ask Noom for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Noom Reviews
"Cancelled subscription"
Fully refunded my money Customer service was very responsive and helpful to me and responded promptly.
"Couldn’t use software. Denied refund after 2 week grace period. Customer representative didn’t care that I never accessed their software."
The customer service is horrible! I would avoid this company like the the plague. They only want your money and dont care if they provide a service. For some...
New Haven, Connecticut
SCAM AUTOMATED RENEWALS WITHOUT PERMISSION
User's recommendation: DO NOT SUBSCRIBE TO NOON! Scam!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wallingford, Connecticut
Couldn’t use software. Denied refund after 2 week grace period. Customer representative didn’t care that I never accessed their software.
The customer service is horrible! I would avoid this company like the the plague.
They only want your money and dont care if they provide a service. For some reason the application didnt work on my android device, so I was never able to use the software. I was charged for add-ons that I didnt even understand. I was surprised to see that I was charged $300 total for unknown services that I may accidentally agreed to during sign on; Noom is very sales driven and during installation I was repeatedly prompted for additional services and longer term plans that I never intended to sign up for and only found out a month later after reviewing my credit card bill.
I called customer service in hopes of getting a refund Or a partial refund.
I waited a half hour to speak with a customer service representative with a heavy foreign accent. I kept trying to explain that I was charged $300 for a service that I was never able to use.
I encouraged him to check by usage history to confirm. The rude customer service representative kept talking over me to explain, in a very long winded way, that my 2 week grace period expired, and he didnt care whether I ever used the application.
User's recommendation: Poor customer service. Expensive service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It has been debited automatically without any purchase please do need full
Preferred solution: Full refund
User's recommendation: #ISAE1K030T4LRJJ5RA
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Laurel, New Jersey
Resolved: Can’t get satisfaction from anyone this is my 2nd time signing up!
Company fixed the issue and I have been provided with apology. Calling and calling and calling!
Keep any and all communication you have with them. I was NOT given any consideration for my many issues.
User's recommendation: No one to talk to who knows what’s going on!
Mankato, Minnesota
I was able to have the issue resolved and get back to using noom.
User's recommendation: I was successful in reaching my weight loss goal and have set another one.
Hingham, Massachusetts
Cancelled subscription
Needed to cancel
Preferred solution: I little bit longer of a trial period because I’m really trying to make it work.
Kalaheo, Hawaii
Cannot get online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with food order
- Psychologically sound good
- Texting is hard for some people
- Text for everything
Preferred solution: Deliver product or service ordered
User's recommendation: Try it, make your own decisions xxxxxxxxxxxxxxxx.
Loughton, Essex
Have not had any help at all with my diabetes no info what to do
User's recommendation: Ask more questions you get nothing for your money
Newark, Ohio
Challenging Experience with Noom's Auto-Renewal and Refund Process
I encountered a significant issue with Noom when my account was auto-renewed on 12/22/23 for ~$200. I only realized this upon receiving my credit card statement on 1/13/24 and immediately contacted Noom to cancel and request a refund.
The customer service experience was disappointing.
Initially, the representative and supervisor adhered strictly to the policy of no refunds post auto-renewal, offering only a credit for future use. My request to escalate the matter was met with a directive to email support, but the provided link was unhelpful.
Taking a different approach, I reached out directly to the CEO at ceo@***.com and reiterated my situation. This finally led to a response from a Noom support member, who acknowledged the service shortfalls and processed a full refund for my account.
While I appreciate the eventual resolution the process was far from straightforward. The initial refusal and repetitive responses were frustrating, and it took an excessive amount of persistence and escalation to achieve a satisfactory outcome.
Most people would have given up...
not me! You have to be persistent!
User's recommendation: Be Persistent!
I can't seem to be able to talk to anyone anyway anyone any other way?
- Program may work for some
- Getting tangled up and not knowing the money situation
- And how easily they can take it
Preferred solution: Out of the program and no charges.
User's recommendation: Program is good. Them taking your money is bad.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Money came out my account
San Jose, California
Fraudulent Business!!!
User's recommendation: Stay away from these criminals!! You will regret it!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Charged me without consent
- Lot of infirmation
- It did not work for me i gained weight so i did not finish my 3 months subscription
Preferred solution: Full refund
User's recommendation: Avoid at all costs
Phoenix, Arizona
Renewed without permission and denied refund
User's recommendation: Make sure to cancel before renewal date or you will be charged a non refundable $200
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