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Noom

Noom Reviews

www.noom.com
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Noom Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Noom has a 1.4 star rating from 919 reviews, 13% would recommend, 89% unfavorable; consumers report high price levels and frequent refund requests.

Key Takeaways for Future Customers

  • Check Noom reviews before joining; many report unexpected subscriptions and auto-renewal charges.
  • Expect to request refunds; cancellation and membership support may be difficult.
  • Some users report helpful agents who resolved billing when reached.

Negative Feedback / Risk Areas

  • Recurring customer complaints about billing, unauthorized charges, and double billing.
  • Poor customer service responsiveness and trouble cancelling subscriptions.
  • Delivery, app communication, and refund delays reported.

Positive Feedback

Occasional praise for patient, detailed customer service reps and some refunds being processed.

View full overview ›

Media from reviews

Noom - Cancelled after 17 days!!!!!! Won’t stop my 2 future payments!
Noom - AI generated customer service and misinformationFor a refund and to cancel noomNoom - Refund didn’t ok auto tenewalNoom - It has been debited automatically without any purchase please do need fullNoom - Charged twice without my consentNoom - Charged twice without my consent - Image 2
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Traivon Qap

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Gate, California

Quiero volver a vender produto

Deje de vender y quiero regresar a su empresa me encanta los productos y estoy muy interesada en regresar

User's recommendation: Ase 10 años que vendia

View full review
Ellen W Bee
map-marker Wichita, Kansas

Cancelled after 17 days!!!!!! Won’t stop my 2 future payments!

Noom - Cancelled after 17 days!!!!!! Won’t stop my 2 future payments!

I'm mad as *** Help me to cancel and not pay for September and October. What can I do as I'm a senior on a limited budget?

Loss:
$300
Pros:
  • Sent a package
Cons:
  • Never opened products

Preferred solution: Cancel subscription and not to charge $152 and it’s not been 17 days since order

User's recommendation: Don’t trust Noom!!! Be wary as I never opened the packages and was hardly on program 17 days. I don’t want to call the Bank to stop payment and Kansas Attorney General for fraud! Help me !

View full review
Leigh B Fzv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boston, Massachusetts

AI generated customer service and misinformation

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Noom - AI generated customer service and misinformation
Original review updated Jul 20, 2026

Noom is attempting to break into the GLP-1 market with discounted initial pricing that skyrockets after the first month. Don't be fooled; the CareTeam is AI and prone to providing looped and pointless instruction as well as self-serving misinformation. Don't waste your money, and find an online provider that charges much less for much more.

Loss:
$79
Pros:
  • Non for me
Cons:
  • Worthless coaching
  • Ai-generated support
  • Deceptive pricing

Preferred solution: Full refund

User's recommendation: Don’t fall for it.

View full review
sreeram A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Customer service

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Customer service answered all our questions and was very patient. He was very detailed oriented and explained clearly. Really appreciate the company & advise others to talk to them.

User's recommendation: Good customer service

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Nayelli Sjl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Keokuk, Iowa

Been trying to cancel.

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I was told there would be no more charges on my card and there is. I have had no communication since then.

User's recommendation: Go with someone else. Horrible customer service.

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Anna S Rla

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refill to medication not a subscription I already have one so why did you charge me again!!!

Why did I get charged $170.90? I already paid your company a few months ago.

All I needed was a new prescription of Noom. You had no right to charge me such a large fee.

I am asking for a refund back to my bank account; there was nothing saying you were taking this amount from me. I did not approve this transaction!

View full review
Sophi Tno
map-marker Dayton, Ohio

Frustrated

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I was getting confusing info regardibg my cost for medication -and billing costs. I just wanted someone to explain the cost of Noom and the cost of meds and the length of time I was contracted .

Sam was able to check my account and explain how long I would recieve meds . He was able to clear up the cost confusion for the meds.

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Daniel G Dym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Erie, Pennsylvania

Hello my name is ***. I spoke...

Hello my name is ***. I spoke to someone the other day about how much I was being charged and he gave me a discount and said it was only going to be like $158.

And I obviously that's plus tax. But today I have three other charges but I'm not sure what they're for.

I do need a call back if you can. ***

Loss:
$120
Pros:
  • Love the app
Cons:
  • Cost

Preferred solution: Price reduction

View full review
Linda B Dvr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tuscaloosa, Alabama

My order has not come in and it’s been 17 days

Get my order to me. It should have been 3-7 and it's been 17. I need to get started to lose the weight before my grand daughter's wedding.

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Melissa H Szw
map-marker Holland, Michigan

Refund

AI Highlights
  • - I did not want this service and was charged twice.
  • - I was charged $212.13 and $30.91 and want a refund.
  • - The card was shut off, but I need a refund.

I did not want to surscribe to your service. I sure did not want to be charged twice for your service.

I would like my money back for a subscription that I did not want to begin with. I am not subscribed to your service but yet I was charged twice . I tried getting the money back from my bank and they said that I did subscribed but I did inot nor did I consent for my card too be charged twice for your service. I was charged $212.13 and $30.91.

The card that was charged has been shut off because off yall but I would like a full refund of all charges. Thank you.

Melissa Hutchison

Loss:
$243
Cons:
  • Stole my money

Preferred solution: Full refund

View full review
Linda B Dvr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tuscaloosa, Alabama

Have not received my order it’s been 17 days

Get my order delivered. I skipped the 7 day trial and went for the 5 Month plan.I dont think I should pay Money to get an answer to my question.

User's recommendation: Can’t give a recommendation since I haven’t received mine

View full review
Anonymous
map-marker Tucson, Arizona

Communication

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AI Highlights
  • - The new app's communication feature does not push caregiver messages.
  • - The app asks for credit card details to subscribe, with a refund promise.

The communication feature does not work on the new app. It is supposed to be pushing new messages from a caregiver and it never does.

When you ask by calling for help, they want you to give all of your credit card information to subscribe to just ask that they say they will refund. I do not give out my credit card information in this manner.

What happened to calling asking a question and getting an answer? And is it unreasonable to expect their app to work properly?

User's recommendation: Stay clear of this company.

View full review
Anonymous
map-marker Nokomis, Florida

Have not ordered their product and keep getting charged

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my credit card keeps getting charged and i have not used them . not sure why or how this is happening.

View full review
Vernon W Usl
map-marker Irving, Texas

Sign in and get servedi paid. Didn’t get any Glp1

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I paid. I filled medical.

I have no GLP1 delivered. I'm Eddie Wilson@***.com 214 908 **** Please deliver {{Redacted}}

Loss:
$164
Pros:
  • Great plan
Cons:
  • No delivery

Preferred solution: Deliver product or service ordered

User's recommendation: Answer your phones and emails please NOOM

View full review
Donna A Qmr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clayton, North Carolina

Missing dose

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AI Highlights
  • - Joined Noom to try a $99 micro-dose for 4 weeks.
  • - I got one week of med, and the second dose vial was empty.

Joined Noom to try Noom advertising $99 micro dose for 4 weeks. I received my med and took my first dose according to the prescription.

I know how to dose; I'm a registered nurse. Next week, I tried to draw up the second dose, but the vial was empty.

So, I only received 1 week. Very disappointing!

Loss:
$99
Pros:
  • Non
Cons:
  • Customer service

Preferred solution: Full refund

View full review
Donna D Jka
map-marker Houston, Texas

Terrible no one answered my concern

Subscription renewed when I was not notified. I have been sick for months with congestive heart failure and can no longer us this program

Loss:
$179

User's recommendation: Somebody needs to answer a phone. Don’t use this program if you want to discontinue it.

View full review

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