Noom
Noom Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Noom has 1.5 star rating based on 1152 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Noom to a friend or colleague.
- Rating Distribution
Pros: No pros, Dont know, Took my money without permission.
Cons: No customer service readily available, Poor customer service, Impossible to cancel.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Noom has 1.5 star rating based on 1152 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Noom to a friend or colleague.
- Rating Distribution
Pros: No pros, Dont know, Took my money without permission.
Cons: No customer service readily available, Poor customer service, Impossible to cancel.Recent recommendations regarding this business are as follows: "Avoid this app, they have a book, which I am looking forward to reading.", "No contact phone number", "Don’t do business with NOOM", "DO NOT ACCEPT ANY EMAILS or CONTACT. Definitely do NOT give this company your personal information", "Do not sign up.".
Most users ask Noom for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Noom Reviews
"My card was charged automatically without. My consent"
I called after finding my card had been charged for $199.00. I requested a refund and cancelled my account. I was told I was not eligible for a refund, spoke...
"False membership , never signed up, received no product or services and this company keeps charging credit card"
This company is partaking in fraudulent charges. Never signed up. Never used a service. Never used or was issued a product. Call and will not allow someone who...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Niles, Michigan
Suddenly my NOOM App is not working
I cannot get into my noom app. And I cannot connect with any of the customer service numbers.
I'll admit I'm having a completely screwed up AT&T mess but I haven't had any problems with other apps or phone calls. I would like to get a refund since I can't access anything.
User's recommendation: Avoid this app, they have a book, which I am looking forward to reading.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
For a refund and to cancel noom
Hi ma names it's :
Maria loredana latu
And i want to cancel the subscription but i don't know how to cancel it.
And also i don't know about this transaction 137+37
They didn't send me any notice
About this subscription.
Can i have the money back please
Account name: m l latu
Short code: 20-23-60
Account: 5393****
And the long number's: 4658 59** **48 0011
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund didn’t ok auto tenewal
I keep getting a run around from company I have enjoyed Noom in many ways but am not loosing the weight
- Good suggestions and daily support
- Needed more personal reinforcement
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My card was charged automatically without. My consent
I called after finding my card had been charged for $199.00. I requested a refund and cancelled my account.
I was told I was not eligible for a refund, spoke with a supervisor and was told the same thing. I haven't used the service for months. Don't bother contacting customer service because you can't understand them anyway. They are located in Central America.
What a joke. They have a customer service rating of 1.3 out of 5, BAD. I will tell everyone I know what a low-rent thieving company NOOM is.
I was charged on June 13 and was told I had only 14 days to cancel and get refunded, today is June 25, that's within the 14 days but I was still denied. NEVER DO BUSINESS WITH NOOM.
- Good program
- Screw ya on canceling
Preferred solution: Full refund
User's recommendation: Don’t do business with NOOM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Too many charges
Company fixed the issue and I have been provided with apology.
I signed up for Noom because they offered me 6 months free with a code. I entered the code and it was unavailable.
I guess it was a scam. Then they charged me the 6-month fee, the age fee, and the movement fee. I phoned today to cancel everything and I will not recommend this to anyone. Julio was who I spoke with and I found him rude.
No apologies for the error.
He just told me I knew what I was getting when I signed. I am NOT happy.
Preferred solution: Full refund
User's recommendation: Do not sign up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Phone cut off no answer
I have been charged for 3 payments that I have not authorized. I have emailed you without receiving a response and have tried to contact you by phone but received no response. This is a very serious situation.
- Scam to take money without petmisdion
Preferred solution: Full refund
User's recommendation: No contact phone number
Fort Worth, Texas
False membership , never signed up, received no product or services and this company keeps charging credit card
This company is partaking in fraudulent charges. Never signed up.
Never used a service. Never used or was issued a product. Call and will not allow someone who is receiving false cc charges to speak with management. They continue to ask you for personal information and to update your address.
This is how they are cornering people into fake memberships, I suppose(?)
DO NOT GIVE THIS COMPANY personal information. I never have and they are charging a credit card
User's recommendation: DO NOT ACCEPT ANY EMAILS or CONTACT. Definitely do NOT give this company your personal information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, Richmond Upon Thames
Payments taken multiply times from my account
I have tried using bots and agents and I either get cut off or the chat just disappears.
I would like to speak to some one to get this resolved.
It appears over 140 has been take. From my account in duplicate payments
Poor review
Nothing has been resolved because there is no way to reach a representative
Please have some one call me - immediately
I called on 5/27 the date I enrolled to immediately cancel
I was told by a representative it was cancelled and received a an email from noon
I proceeded to ck my account today to find I was charged 32.00 plus 111.00 plus a 30 late fee which resulted in my mortgage not being paid because of the noon charges
I am requesting an immediate refund!!
User's recommendation: Do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ellicott City, Maryland
Auto renewal without reminder
Haven't actually spoke to CS yet, but note when I choose cancel subscription, they respond with 'you've still have 5 months/ xx days left. If you stay we'll send you a reminder 7 days before your next anniversary date matures so you can stay or opt out'.
Now they promise a reminder. It was probably in the small print when I signed up it said it will be automatic. But every other subscription service I have always sends a reminder.
And I really didn't care for the 'coach' service. I could go weeks before they 'notice' and check in.
User's recommendation: Buyer Beware. Check the reviews. Not reputable.
My subscription was never cancelled
I canceled my subscription on 5/27 and noon proceed to deduct from my checking account on June 11
I am a very unhappy person since you wrongly took money from my account and it impacted my mortgage being paid!
Matter needs to be resolved immediately!
- Very dissatisfied
Preferred solution: Full refund
I d didn't receive anything from Noow after my initial contact and yet although my trial was a free month ive been charged twice
Not good until pissedconsumer became involved
I started a free trial for a month, with Noon, but I didn't receive anything from them so I assumed that I wasn't on 'the course.' Then, two payments were taken from my account: one of £49 and another of £39! I no longer wish to be a member of Noon and I would like these monies refunded please, as I feel Noon didn't uphold their side of the contract! Louise
- No information sent
- Not applicable
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancelled subscription but charged for it
I signed up with a promo code 12 months with 6month free(so half price really)
6 month in they charged me again for 6 months.
I said that was wrong and would like a refund of that as I had 6month left free. They refunded me then cancelled my subscription.
I tried, chat, email, even called...they then just tried to up sell me for more money for a subscription, telling me I had made the mistake.
I had clicked though from their off email, signed up, applied the code.
They tell me that some codes are only in use for USA customers etc.
They said I used wrong code(have email to show one I used) they then said I didn't say that was the plan I wanted after their free trial!!!
Basically they did every thing not to give me my 6months free. Basically they just wanted me to pay more money...
And at rates higher than offer too for the remaining 6 months!!
Dreadful customer service just wanting to blame me for not selecting this or that or using wrong codes or codes for US etc. And then just keep saying we'll give you a great offer which means not a great offer since you already paid an inflationary amount in first place!
Preferred solution: I would have liked my subscription reinstated at no cost, which is what I signed up for, for the remaining months until Sept to finish the weightless journey I stared with them in their offer.
User's recommendation: The offers aren't worth it. Get a simple calorie diary and log your food yourself, it will be the same experience and you can use the money for something nice for yourself as a goal!
Preston, Lancashire
I d didn't receive anything from Noow after my initial contact and yet although my trial was a free month ive been charged twice
I started FREE trial for a month, with Noon, but I didn't receive anything from them so i assumed that I wasn't on 'the course" Then 2 payments have been taken from my account one of £49 and another of £39 ! I no longet wish to be a member of Noon and I would like these monies refunded please as I feel Noon didnt uphold their side of the contract!Louise
User's recommendation: Don't join
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wallingford, Connecticut
Couldn’t use software. Denied refund after 2 week grace period. Customer representative didn’t care that I never accessed their software.
The customer service is horrible! I would avoid this company like the the plague.
They only want your money and dont care if they provide a service. For some reason the application didnt work on my android device, so I was never able to use the software. I was charged for add-ons that I didnt even understand. I was surprised to see that I was charged $300 total for unknown services that I may accidentally agreed to during sign on; Noom is very sales driven and during installation I was repeatedly prompted for additional services and longer term plans that I never intended to sign up for and only found out a month later after reviewing my credit card bill.
I called customer service in hopes of getting a refund Or a partial refund.
I waited a half hour to speak with a customer service representative with a heavy foreign accent. I kept trying to explain that I was charged $300 for a service that I was never able to use.
I encouraged him to check by usage history to confirm. The rude customer service representative kept talking over me to explain, in a very long winded way, that my 2 week grace period expired, and he didnt care whether I ever used the application.
User's recommendation: Poor customer service. Expensive service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It has been debited automatically without any purchase please do need full
I didn't make any order or purchase but it's debited twice without any purchase anything please do need full
Preferred solution: Full refund
User's recommendation: #ISAE1K030T4LRJJ5RA
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You agreed to it when you signed up. Ohhh you did not read the terms. Sounds like that is a you problem.