Noom Phone Numbers and Emails

Toll-Free Number:

  • (800) 910-7375
Send Message

Customer Service:

  • (888) 266-5071

Noom Emails:

Headquarters
Legal
CCPA Inquiries, GDPR Inquiries
Media
programsupport@noom.com
Coach
support@noom.com
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More phone numbers and emails Less phone numbers and emails

How to Contact Noom Customer Service?

Most Popular Number:

(800) 910-7375
Total calls: 11 350 Issues resolved: 356 Last call: Mar 28, 2024

What Is the Noom Phone Number?

Committed to building a healthier world for everyone, Noom customer service is always available to answer any question that individuals might have about the company's mission and how it works to improve people's health by understanding the psychology of food and the mental blocks that people have while going through the change. To know about the services or more, dial the company phone number, 1-800-910-7375. If you are ready to take control of your health for good, you can also contact the Noom contact number 1-888-266-5071. While these numbers provide an automated response 24 hours, seven days a week, it's best to call during hours of operation to speak to a well-trained and knowledgeable agent. The hours of operation for Noom contact support are between 7 AM and 10 PM ET. If you are calling from outside the US and Canada, you must use a VOIP service.

Can I Email Noom Customer Support?

Individuals can also email the Noom support team to clarify doubts about the company's different programs or get subscription information. From inquiring about food and exercise logging to technical issues and syncing apps and devices, the customer support team is always ready to assist new customers and regular clients via email addresses. For this purpose, the email address is support@noom.com. While sending an email, it's best to provide detailed information on the concern so the support team can get back to you with the most effective solution. There is an email to reach out to Noom headquarters, ceo@noom.com. Individuals can also inquire about premium features, such as the company's different programs, at programsupport@noom.com.

How Do I Contact Noom Customer Service via My Account?

If you are a registered company user, you can also avail yourself of several customer services via a Noom account. To do so, head to the website and click on login, where you have to input your registered credentials. If you are not a registered customer, it is best to sign up and then log in. Once logged in via My Account, you can update your credit card information or change your payment method by logging into the subscription portal and selecting Edit. This page is only for viewing your new purchase details rather than for the core program. If you want access to all the known features, basic and premium included, it's best to download the Noom app on your smartphone. The prerequisite for downloading the app on your phone is Android version six or above. For iOS devices, it should be version 15.6 or above.

How Can I Contact Noom via the Website?

If you are browsing the Noom website and a query pops up, you can contact the support team immediately. Head to the contact support option on the website's home page. You will see a chat widget at the bottom right corner of the page. By clicking on it, you can initiate a live chat with a support agent 24 hours a day, seven days a week. To begin with, a chatbot will greet you. However, you can request the chatbot to connect you to the trained representative for Noom chat. You can inquire about the company's programs or get information about the purchase details.

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Contact Information

Noom Website:

Noom Help Center:

Corporate Office Address:

Noom, Inc.
229 W 28th St Fl 9
New York, New York 10001
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (ET)

More contact details

Noom Customer Service Reviews

1.3 / 5
Bad
Danita W Ema
Cancelled subscription but charged for it
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I signed up with a promo code 12 months with 6month free(so half price really)
6 month in they charged me again for 6 months.
I said that was wrong and would like a refund of that as I had 6month left free. They refunded me then cancelled my subscription.
I tried, chat, email, even called...they then just tried to up sell me for more money for a subscription, telling me I had made the mistake.
I had clicked though from their off email, signed up, applied the code.
They tell me that some codes are only in use for USA customers etc.

They said I used wrong code(have email to show one I used) they then said I didn't say that was the plan I wanted after their free trial!!!
Basically they did every thing not to give me my 6months free. Basically they just wanted me to pay more money...

And at rates higher than offer too for the remaining 6 months!!
Dreadful customer service just wanting to blame me for not selecting this or that or using wrong codes or codes for US etc. And then just keep saying we'll give you a great offer which means not a great offer since you already paid an inflationary amount in first place!

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Guest-5675072
Cancelled subscription
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Fully refunded my money
Customer service was very responsive and helpful to me and responded promptly.

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Guest-5668159
I was able to have the issue resolved and get back to using noom.
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I have had trouble since the beginning because in signing up I ended up doing it twice with two different addresses. Up until the past every time.

I called customer service, I got swift answers. This time I was asked for the last six digits of the card I used. I was in the middle of changing desks and couldn't remember which pile it was in. Surely there could have been another way of verifying that you were speaking to me.

I keep on getting advertisements for new plans, which is irritating.

I got to my card the next day. Thanks to you I didn't have to wait.

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Guest-5565310
Fraudulent Business!!!

They have no regard for your account data and billing information. Excessively poor customer service.

I am reaching out to the State of NY DA's office to prosecute this business. Who's with me?

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How Good is Noom's Customer Service?

Bartolo Cbg
Bartolo Cbg
Feels Disappointed | Oct 26, 2023

It was ok - however if u get auto charged u won’t get refund at all

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Yasmine A Sif
Yasmine A Sif
Feels Disappointed | Sep 23, 2023

A complete rip off with a non existant custumer service.

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Emmelia Zsq
Emmelia Zsq
Feels Disappointed | May 20, 2023

I called Friday a few minutes after the customer service line shut down for the weekend. I don’t understand why you’re asking about my experience because I haven’t heard back from anyone. I am in a 14 day trial, so I hope things get better quickly.

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Nolberto Qma
Nolberto Qma
Feels Disappointed | May 18, 2023

Rep was unhelpful I rude. Did not want to help resolve issue.

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Kathyrn Xuf
Kathyrn Xuf
Feels Disappointed | Oct 19, 2022

Refer to the first question.

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Anfernee Nqc
Anfernee Nqc
Feels Neutral | Oct 06, 2022

Overall a good experience

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Summary of Noom Customer Service Calls

12.1K TOTAL
CALLS
01:41 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Noom?

Activation/ Cancellation Question:

  • “To cancel account”
  • “Need to cancel but can't find access code”
  • Cancelled subscription but charged for it

Payments and Charges Question:

  • “Wrong charges”
  • “Being OVER CHARGED.”
  • “Dispute a transaction”

Refund Question:

  • “Refund”
  • “Refund me”
  • “Refund Now!”

Account Question:

  • “Ask why they took money out of my account”
  • “Difficulty logging in”
  • “Account”

Request for Information Question:

  • “About my signing up”
  • “Trying to get help with account”
  • “Question about supplemental payment due to me”

Product/ Service Question:

  • “Cannot access app wish to cancel. Need refund”
  • “Problem with food order”
  • “I ordered this food for the first time and the food arrived with no instructions of how much to serve my dog or any instructions on how to prepare the food. I am very upset that I cannot talk to a real live person.”

Cards Question:

  • “My husbands credit card was charged for $267.81 and I didn't sign up for another year”
  • “Gift card”
  • “My card was charged”

Staff Question:

  • “Customer service”
  • “Charging me for service I'm not using”
  • “Really annoyed with bad service”

Shipping and Delivery Question:

  • “The delivery very rude and not I didn't receive my food”
  • “Order delivery status”
  • “I want to change my order delivery address”

Website/ Application Question:

  • “I dont believe my application was processed”
  • “App”
  • “Website”

Return/ Replace Question:

  • “Change my plan”
  • “Change my email address to join noom”
  • “Returning member”

Employment Question:

  • “To apply for a job as a coach”
  • “Employment”
  • “Consultant employment verification”

Other Question:

  • “Need copy of lgastong insulin lab”
  • “I have given order in app shon 50 off but taken full amount”
  • “Problem w signing for first time”

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