Contact Noom Customer Service
Noom Phone Numbers and Emails
How Good is Noom's Customer Service?
A complete rip off with a non existant custumer service.
I called Friday a few minutes after the customer service line shut down for the weekend. I don’t understand why you’re asking about my experience because I haven’t heard back from anyone. I am in a 14 day trial, so I hope things get better quickly.
Rep was unhelpful I rude. Did not want to help resolve issue.
Refer to the first question.
Overall a good experience
Summary of Noom Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Noom?
Activation/ Cancellation Question:
- “Noom has renewed my subscription even though the auto renewal was canceled by noom in an email to me in march 2023. I attempted to chat and comply with your procedure to get my money back.unable so next is an attorney and complaint to sec of state i”
- “Cancel subscription”
- “Cancel account”
Payments and Charges Question:
- “Unauthorized charges”
- “Refund Now!”
- “Do not want subscription”
- “Trying to set up a new account”
Request for Information Question:
- “I need help reinstalling my Noom account, it goes back to the beginning, I got a message from you saying I need to contact a Noom guide who could straighten it out, however he said that he couldn't help me”
- “Need to talk to a person and I'm NOT paying a dollar to do it. If you won't talk to me on the phone for free you can cancel my membership this instant”
- “Questions on payment”
Product/ Service Question:
- “Not sure what I am to eat filled out everythingI have no idea what the food plan is”
- “My husbands credit card was charged for $267.81 and I didn't sign up for another year”
- “Gift card”
- “My card was charged”
- “Charging me for service I'm not using”
- “Customer service”
- “Really annoyed with bad service”
Shipping and Delivery Question:
- “Order delivery status”
- “I want to change my order delivery address”
- “Have not received my trial diet plan”
Website/ Application Question:
- “I dont believe my application was processed”
Return/ Replace Question:
- “Change my plan”
- “Change my email address to join noom”
- “Returning member”
- “To apply for a job as a coach”
- “Consultant employment verification”
- “Stop trial”
Compare Noom To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.