Contact Noom Customer Service
Noom Phone Numbers and Emails
Toll-Free Number:
-
(800) 910-7375
Customer Service:
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(888) 266-5071
Noom Emails:
Noom Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Noom Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Noom is 8009107375. 95% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Noom may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Noom Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Noom is 8009107375. 95% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Noom may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Noom mainly because of activation/ cancellation, refund, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Noom is support@noom.com. 42% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Noom Website:
Noom Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 6:00pm (ET)
Noom Customer Service Reviews
I signed up with a promo code 12 months with 6month free(so half price really)
6 month in they charged me again for 6 months.
I said that was wrong and would like a refund of that as I had 6month left free. They refunded me then cancelled my subscription.
I tried, chat, email, even called...they then just tried to up sell me for more money for a subscription, telling me I had made the mistake.
I had clicked though from their off email, signed up, applied the code.
They tell me that some codes are only in use for USA customers etc.
They said I used wrong code(have email to show one I used) they then said I didn't say that was the plan I wanted after their free trial!!!
Basically they did every thing not to give me my 6months free. Basically they just wanted me to pay more money...
And at rates higher than offer too for the remaining 6 months!!
Dreadful customer service just wanting to blame me for not selecting this or that or using wrong codes or codes for US etc. And then just keep saying we'll give you a great offer which means not a great offer since you already paid an inflationary amount in first place!
Fully refunded my money
Customer service was very responsive and helpful to me and responded promptly.
I have had trouble since the beginning because in signing up I ended up doing it twice with two different addresses. Up until the past every time.
I called customer service, I got swift answers. This time I was asked for the last six digits of the card I used. I was in the middle of changing desks and couldn't remember which pile it was in. Surely there could have been another way of verifying that you were speaking to me.
I keep on getting advertisements for new plans, which is irritating.
I got to my card the next day. Thanks to you I didn't have to wait.
How Good is Noom's Customer Service?
Summary of Noom Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Noom?
Activation/ Cancellation Question:
- “Cancel my account”
- “CAncel my subscription”
- “Cancel”
Payments and Charges Question:
- “Payment”
- “Bill explanation”
- “Payments taken multiply times from my account”
Refund Question:
- “Did not order I want a Refund”
- “Refund”
- “For a refund and to cancel noom”
Account Question:
- “Account”
- “Error sign up”
- “Trying to sign up again”
Request for Information Question:
- “Help with account”
- “Talk about account”
- “To request a refund”
Product/ Service Question:
- “I've paid but don't have access”
- “Suddenly my NOOM App is not working”
- “No access for three days”
Cards Question:
- “I signed up for Noom for a year, period. was shocked when my credit card got charged for another year! I am requesting that you remove the auto renewal of $173.21. I am expecting a manager to call me today as promised.”
- “My husbands credit card was charged for $267.81 and I didn't sign up for another year”
- “Gift card”
Staff Question:
- “Transfer services”
- “Customer service”
- “Charging me for service I'm not using”
Shipping and Delivery Question:
- “Didn't get my reward”
- “The delivery very rude and not I didn't receive my food”
- “Order delivery status”
Website/ Application Question:
- “I dont believe my application was processed”
- “App”
- “Website”
Return/ Replace Question:
- “Change my plan”
- “Change my email address to join noom”
- “Returning member”
Employment Question:
- “To apply for a job as a coach”
- “Employment”
- “Consultant employment verification”
Other Question:
- “Trouble using main screen”
- “Bolling”
- “Noom med”
Compare Noom To
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