Contact Noom Customer Service
Noom Phone Numbers and Emails
Toll-Free Number:
-
(800) 910-7375
Customer Service:
-
(888) 266-5071
Noom Emails:
Headquarters
Legal
CCPA Inquiries, GDPR Inquiries
Media
Contact Information
Noom Website:
Noom Help Center:
Corporate Office Address:
Noom, Inc.
229 W 28th St Fl 9
New York,
New York
10001
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 6:00pm (ET)
How Good is Noom's Customer Service?
Summary of Noom Customer Service Calls
11.8K
TOTAL
CALLS
CALLS
01:32
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Noom?
Activation/ Cancellation Question:
- “Cancelation”
- “Cancel subscription”
- “Don't want my membership renewal”
Payments and Charges Question:
- “Billing”
- “Charged for canceled subscription”
- “Unauthorized charge”
Refund Question:
- “Refund”
- “Refund Now!”
- “Need a refund I made a wrong purchase”
Account Question:
- “Account problems”
- “Can not delete my account or cancel”
- “Account info”
Request for Information Question:
- “How much does the Noom app cost to download?”
- “Membership question”
- “Cannot get in program paying for but cannot open I need help”
Product/ Service Question:
- “Not sure what I am to eat filled out everythingI have no idea what the food plan is”
- “Subscription”
- “Problems with food log”
Cards Question:
- “My card was charged”
- “My card is being charged after I canceled”
- “My card was charged without choosing any plan or making any commitment why was it charged”
Staff Question:
- “Really annoyed with bad service”
- “Customer service”
- “Non service after payment”
Shipping and Delivery Question:
- “Order delivery status”
- “I want to change my order delivery address”
- “Have not received my trial diet plan”
Website/ Application Question:
- “I dont believe my application was processed”
- “App”
- “Website”
Employment Question:
- “To apply for a job as a coach”
- “Employment”
- “Consultant employment verification”
Return/ Replace Question:
- “Returning member”
- “Ongoing membership disappeared when replaced phone”
- “Return subscription”
Other Question:
- “Pricinh”
- “I'm paying for a subscription I didn't authorize”
- “Join”
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Noom