Noom Phone Numbers and Emails

Toll-Free Number:

  • (800) 910-7375
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Customer Service:

  • (888) 266-5071

Noom Emails:

CCPA Inquiries, GDPR Inquiries
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Contact Information

Noom Website:

Noom Help Center:

Corporate Office Address:

Noom, Inc.
229 W 28th St Fl 9
New York, New York 10001
United States

Other Info (opening hours):


Monday - Friday: 9:00am - 6:00pm (ET)

Noom Customer Service Reviews

1.3 / 5
Aparna Phg
Cancel and request refund

I have gained 10+ pounds in this diet, tried giving it a chance. I guess this diet was not for me. Its might be better for others, as I know our bodies all...

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Samantha B Mte
You have cancelled my subscription as i am pregnant but taken my money

Hi i informed my couch i was pregnant and then. They said they had to cancel my subscription. As i only paid my subscription less a month ago on 28th January...

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How Good is Noom's Customer Service?

Emmelia Zsq
Emmelia Zsq
Feels Disappointed | May 21, 2023

I called Friday a few minutes after the customer service line shut down for the weekend. I don’t understand why you’re asking about my experience because I haven’t heard back from anyone. I am in a 14 day trial, so I hope things get better quickly.

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Nolberto Qma
Nolberto Qma
Feels Disappointed | May 18, 2023

Rep was unhelpful I rude. Did not want to help resolve issue.

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Kathyrn Xuf
Kathyrn Xuf
Feels Disappointed | Oct 19, 2022

Refer to the first question.

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Anfernee Nqc
Anfernee Nqc
Feels Neutral | Oct 06, 2022

Overall a good experience

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Summary of Noom Customer Service Calls

01:32 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Noom?

Activation/ Cancellation Question:

  • “Cancelation”
  • “Cancel subscription”
  • “Don't want my membership renewal”

Payments and Charges Question:

  • “Billing”
  • “Charged for canceled subscription”
  • “Unauthorized charge”

Refund Question:

  • “Refund”
  • “Refund Now!”
  • “Need a refund I made a wrong purchase”

Account Question:

  • “Account problems”
  • “Can not delete my account or cancel”
  • “Account info”

Request for Information Question:

  • “How much does the Noom app cost to download?”
  • “Membership question”
  • “Cannot get in program paying for but cannot open I need help”

Product/ Service Question:

  • “Not sure what I am to eat filled out everythingI have no idea what the food plan is”
  • “Subscription”
  • “Problems with food log”

Cards Question:

  • “My card was charged”
  • “My card is being charged after I canceled”
  • “My card was charged without choosing any plan or making any commitment why was it charged”

Staff Question:

  • “Really annoyed with bad service”
  • “Customer service”
  • “Non service after payment”

Shipping and Delivery Question:

  • “Order delivery status”
  • “I want to change my order delivery address”
  • “Have not received my trial diet plan”

Website/ Application Question:

  • “I dont believe my application was processed”
  • “App”
  • “Website”

Employment Question:

  • “To apply for a job as a coach”
  • “Employment”
  • “Consultant employment verification”

Return/ Replace Question:

  • “Returning member”
  • “Ongoing membership disappeared when replaced phone”
  • “Return subscription”

Other Question:

  • “Pricinh”
  • “I'm paying for a subscription I didn't authorize”
  • “Join”

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