Contact Noom Customer Service
Noom Phone Numbers and Emails
Toll-Free Number:
-
(800) 910-7375
Customer Service:
-
(888) 266-5071
Noom Emails:
Headquarters
Legal
CCPA Inquiries, GDPR Inquiries
Media
Contact Information
Noom Website:
Noom Help Center:
Corporate Office Address:
Noom, Inc.
229 W 28th St Fl 9
New York,
New York
10001
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 6:00pm (ET)
How Good is Noom's Customer Service?
Summary of Noom Customer Service Calls
12.1K
TOTAL
CALLS
CALLS
01:41
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Noom?
Activation/ Cancellation Question:
- “To cancel account”
- “Need to cancel but can't find access code”
- Cancelled subscription but charged for it
Payments and Charges Question:
- “Wrong charges”
- “Being OVER CHARGED.”
- “Dispute a transaction”
Refund Question:
- “Refund”
- “Refund me”
- “Refund Now!”
Account Question:
- “Ask why they took money out of my account”
- “Difficulty logging in”
- “Account”
Request for Information Question:
- “About my signing up”
- “Trying to get help with account”
- “Question about supplemental payment due to me”
Product/ Service Question:
- “Cannot access app wish to cancel. Need refund”
- “Problem with food order”
- “I ordered this food for the first time and the food arrived with no instructions of how much to serve my dog or any instructions on how to prepare the food. I am very upset that I cannot talk to a real live person.”
Cards Question:
- “My husbands credit card was charged for $267.81 and I didn't sign up for another year”
- “Gift card”
- “My card was charged”
Staff Question:
- “Customer service”
- “Charging me for service I'm not using”
- “Really annoyed with bad service”
Shipping and Delivery Question:
- “The delivery very rude and not I didn't receive my food”
- “Order delivery status”
- “I want to change my order delivery address”
Website/ Application Question:
- “I dont believe my application was processed”
- “App”
- “Website”
Return/ Replace Question:
- “Change my plan”
- “Change my email address to join noom”
- “Returning member”
Employment Question:
- “To apply for a job as a coach”
- “Employment”
- “Consultant employment verification”
Other Question:
- “Need copy of lgastong insulin lab”
- “I have given order in app shon 50 off but taken full amount”
- “Problem w signing for first time”
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Noom