Noom Phone Numbers and Emails

Toll-Free Number:

  • (800) 910-7375
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Customer Service:

  • (888) 266-5071

Noom Emails:

CCPA Inquiries, GDPR Inquiries
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Contact Information

Noom Website:

Noom Help Center:

Corporate Office Address:

Noom, Inc.
229 W 28th St Fl 9
New York, New York 10001
United States

Other Info (opening hours):


Monday - Friday: 9:00am - 6:00pm (ET)

Noom Customer Service Reviews

1.3 / 5
Samantha B Mte
You have cancelled my subscription as i am pregnant but taken my money

Hi i informed my couch i was pregnant and then. They said they had to cancel my subscription. As i only paid my subscription less a month ago on 28th January...

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Understanding what I was buying into.

I was using the web site to sign up for Noom. Each time I tapped Next it brought me to another add on for additional cost. I called Customer Service to find...

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Summary of Noom Customer Service Calls

01:29 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Noom?

Activation/ Cancellation Question:

  • “I cancel my free trial before I even got started and you're still sending me things”
  • “Cancellation”
  • “Cancelling”

Payments and Charges Question:

  • “Charges on my acct. Without membership”
  • “Overcharge”
  • “Billed twice”

Refund Question:

  • “Refund Now!”
  • “Refund”
  • “Need a refund I made a wrong purchase”

Account Question:

  • “Account info”
  • “Setting up account”
  • “Can't access my account. I hit a wrong button and deleted it from my phone.”

Request for Information Question:

  • “How to start plan”
  • “A sign up question”
  • “About my bill”

Product/ Service Question:

  • “Suddenly my NOOM App is not working”
  • “The app is not working”
  • “Can't connect want to cancel”

Cards Question:

  • “My card was charged”
  • “My card is being charged after I canceled”
  • “My card was charged without choosing any plan or making any commitment why was it charged”

Staff Question:

  • “Really annoyed with bad service”
  • “Customer service”
  • “Non service after payment”

Shipping and Delivery Question:

  • “Order delivery status”
  • “I want to change my order delivery address”
  • “Have not received my trial diet plan”

Website/ Application Question:

  • “I dont believe my application was processed”
  • “App”
  • “Website”

Employment Question:

  • “To apply for a job as a coach”
  • “Employment”
  • “Consultant employment verification”

Return/ Replace Question:

  • “Returning member”
  • “Ongoing membership disappeared when replaced phone”
  • “Return subscription”

Other Question:

  • “Referal reward”
  • “Business”
  • “Change my plan”


Noom reviews and complaints

Noom is ranked 67 out of 255 in Weight Loss, Diets and Training category

Area Served

USA, Canada, Worldwide

Payment Methods

MasterCardPayPalVISAAmerican Express

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