Noom Phone Numbers and Emails

Toll-Free Number:

  • (800) 910-7375
Send Message

Customer Service:

  • (888) 266-5071

Noom Emails:

Headquarters
Legal
CCPA Inquiries, GDPR Inquiries
Media
programsupport@noom.com
Coach
support@noom.com
Claim Your Business
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Contact Information

Noom Website:

Noom Help Center:

Corporate Office Address:

Noom, Inc.
229 W 28th St Fl 9
New York, New York 10001
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (ET)

Noom Customer Service Reviews

1.3 / 5
Bad
Samantha B Mte
You have cancelled my subscription as i am pregnant but taken my money
1.3

Hi i informed my couch i was pregnant and then. They said they had to cancel my subscription. As i only paid my subscription less a month ago on 28th January...

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Pissedconsumer3731370
Understanding what I was buying into.
4.5

I was using the web site to sign up for Noom. Each time I tapped Next it brought me to another add on for additional cost. I called Customer Service to find...

Read full review

Summary of Noom Customer Service Calls

11.7K TOTAL
CALLS
01:29 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Noom?

Activation/ Cancellation Question:

  • “I cancel my free trial before I even got started and you're still sending me things”
  • “Cancellation”
  • “Cancelling”

Payments and Charges Question:

  • “Charges on my acct. Without membership”
  • “Overcharge”
  • “Billed twice”

Refund Question:

  • “Refund Now!”
  • “Refund”
  • “Need a refund I made a wrong purchase”

Account Question:

  • “Account info”
  • “Setting up account”
  • “Can't access my account. I hit a wrong button and deleted it from my phone.”

Request for Information Question:

  • “How to start plan”
  • “A sign up question”
  • “About my bill”

Product/ Service Question:

  • “Suddenly my NOOM App is not working”
  • “The app is not working”
  • “Can't connect want to cancel”

Cards Question:

  • “My card was charged”
  • “My card is being charged after I canceled”
  • “My card was charged without choosing any plan or making any commitment why was it charged”

Staff Question:

  • “Really annoyed with bad service”
  • “Customer service”
  • “Non service after payment”

Shipping and Delivery Question:

  • “Order delivery status”
  • “I want to change my order delivery address”
  • “Have not received my trial diet plan”

Website/ Application Question:

  • “I dont believe my application was processed”
  • “App”
  • “Website”

Employment Question:

  • “To apply for a job as a coach”
  • “Employment”
  • “Consultant employment verification”

Return/ Replace Question:

  • “Returning member”
  • “Ongoing membership disappeared when replaced phone”
  • “Return subscription”

Other Question:

  • “Referal reward”
  • “Business”
  • “Change my plan”

About

Noom reviews and complaints

Noom is ranked 67 out of 255 in Weight Loss, Diets and Training category

Area Served

USA, Canada, Worldwide

Payment Methods

MasterCardPayPalVISAAmerican Express

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