Noom Phone Numbers and Emails

Toll-Free Number:

  • (800) 910-7375

Customer Service:

  • (800) 910-7375
  • (888) 266-5071

Noom Emails:

programsupport@noom.com
Coach
support@noom.com
Headquarters
Legal
CCPA Inquiries, GDRP Inquiries
Media
More phone numbers and emails Less phone numbers and emails

Noom Contact Information

Noom Website:

Noom Online Chat:

Corporate Office Address:

Noom, Inc.
229 W 28th St Fl 9
New York, New York 10001
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (ET)

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Noom Rating Based on 1.1K Reviews

Rating details

1.4
more details
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Price Affordability

Rating stats

Rating trend

Summary of Noom Customer Service Calls

9.6K TOTAL
CALLS
01:05 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Noom Customer Service?

Activation/ Cancellation Question:

  • “I cancelled Noom a year ago and I found out you are still charging me. Refund my account for the complete 2021 year NOW!!!!”
  • “Cancel”
  • “Cancel my membership trial now”

Payments and Charges Question:

  • “To get coupon”
  • “Billing error”
  • “Charged incorrectly”

Refund Question:

  • “Refund”
  • “I want a refund”
  • “Want a refund and to cancel”

Account Question:

  • “Money taken out of my account when I am not a member”
  • “Can't get a password set up”
  • “Account”

Request for Information Question:

  • “Questions about program”
  • “Question on charge”
  • “Confirm my purchase”

Product/ Service Question:

  • “Help with insurance”
  • “Membership”
  • “Subscription”

Cards Question:

  • “My card was charged”
  • “Credit card issue”
  • “My card is being charged after I canceled”

Staff Question:

  • “Service not working”
  • “End service”
  • “Problems with goal specialist and Paul customer service chat”

Shipping and Delivery Question:

  • “Have not received my product”
  • “I signed up for meals dindnt get them”
  • “Tracking steps”

Website/ Application Question:

  • “App”
  • “App not working”
  • “Website froze while signing up”

Employment Question:

  • “To apply for a job as a coach”
  • “Employment”
  • “Consultant employment verification”

Return/ Replace Question:

  • “Return money don't want membership.”
  • “Returning member”
  • “Returning”

Other Question:

  • “I don't want the subscription”
  • “Emails and texts”
  • “Subscription issue”

About

Top Noom Services

Free Trial, Membership, Customer Care

Top Noom Products

Subscription, Diet Plan, Account

Noom Pros and Cons

Pros: No pros, Dont know, Took my money without permission, Cancellation of programs to be almost impossible, No live person available anywhere to talk to

Cons: Poor customer service, No customer service readily available, Impossible to cancel--customer servise is non existant, Impossible to cancel, Steal your money

Noom reviews and complaints

Noom is ranked 87 out of 334 in Weight Loss, Diets and Training category

Area Served

USA, Canada, Worldwide

Payment Methods

MasterCardPayPalVISAAmerican Express

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