Noom Phone Numbers and Emails

Toll-Free Number:

  • (800) 910-7375
Send Message

Customer Service:

  • (888) 266-5071

Noom Emails:

Headquarters
Legal
CCPA Inquiries, GDPR Inquiries
Media
programsupport@noom.com
Coach
support@noom.com
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Contact Information

Noom Website:

Noom Help Center:

Corporate Office Address:

Noom, Inc.
229 W 28th St Fl 9
New York, New York 10001
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (ET)

More contact details

Noom Customer Service Reviews

1.3 / 5
Bad
Pissedconsumer4869244
Trying to pay subsciption
4.6

I was dealt with in a professional manner. She identified that I had been trying quite a few times to get someone to assist me. Excellent service thank you for...

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Feliz Bxf
Customer service was great
3.9

The Customer service, Alex was great, clear and efficient!!! Thank you !!! Very good experience overall

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How Good is Noom's Customer Service?

Yasmine A Sif
Yasmine A Sif
Feels Disappointed | Sep 23, 2023

A complete rip off with a non existant custumer service.

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Emmelia Zsq
Emmelia Zsq
Feels Disappointed | May 21, 2023

I called Friday a few minutes after the customer service line shut down for the weekend. I don’t understand why you’re asking about my experience because I haven’t heard back from anyone. I am in a 14 day trial, so I hope things get better quickly.

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Nolberto Qma
Nolberto Qma
Feels Disappointed | May 18, 2023

Rep was unhelpful I rude. Did not want to help resolve issue.

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Kathyrn Xuf
Kathyrn Xuf
Feels Disappointed | Oct 19, 2022

Refer to the first question.

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Anfernee Nqc
Anfernee Nqc
Feels Neutral | Oct 06, 2022

Overall a good experience

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Summary of Noom Customer Service Calls

11.9K TOTAL
CALLS
01:33 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Noom?

Activation/ Cancellation Question:

  • “Noom has renewed my subscription even though the auto renewal was canceled by noom in an email to me in march 2023. I attempted to chat and comply with your procedure to get my money back.unable so next is an attorney and complaint to sec of state i”
  • “Cancel subscription”
  • “Cancel account”

Payments and Charges Question:

  • “Charged me without consent”
  • “Payment”
  • “Unauthorized charges”

Refund Question:

  • “Refund me”
  • “Refund”
  • “Refund Now!”

Account Question:

  • “Do not want subscription”
  • “Trying to set up a new account”
  • “Can't find my account since I got a new phone”

Request for Information Question:

  • “I need help reinstalling my Noom account, it goes back to the beginning, I got a message from you saying I need to contact a Noom guide who could straighten it out, however he said that he couldn't help me”
  • “Need to talk to a person and I'm NOT paying a dollar to do it. If you won't talk to me on the phone for free you can cancel my membership this instant”
  • “Questions on payment”

Product/ Service Question:

  • “Not sure what I am to eat filled out everythingI have no idea what the food plan is”
  • “Subscription”
  • “Problems with food log”

Cards Question:

  • “My husbands credit card was charged for $267.81 and I didn't sign up for another year”
  • “Gift card”
  • “My card was charged”

Staff Question:

  • “Charging me for service I'm not using”
  • “Customer service”
  • “Really annoyed with bad service”

Shipping and Delivery Question:

  • “Order delivery status”
  • “I want to change my order delivery address”
  • “Have not received my trial diet plan”

Website/ Application Question:

  • “I dont believe my application was processed”
  • “App”
  • “Website”

Return/ Replace Question:

  • “Change my plan”
  • “Change my email address to join noom”
  • “Returning member”

Employment Question:

  • “To apply for a job as a coach”
  • “Employment”
  • “Consultant employment verification”

Other Question:

  • “Trying to pay subsciption”
  • “Stop trial”
  • “Trial”

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