Contact Noom Customer Service
Noom Phone Numbers and Emails
Toll-Free Number:
-
(800) 910-7375
Customer Service:
-
(888) 266-5071
Noom Emails:
Headquarters
Legal
CCPA Inquiries, GDPR Inquiries
Media
Contact Information
Noom Website:
Noom Help Center:
Corporate Office Address:
Noom, Inc.
229 W 28th St Fl 9
New York,
New York
10001
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 6:00pm (ET)
Summary of Noom Customer Service Calls
11.7K
TOTAL
CALLS
CALLS
01:29
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Noom?
Activation/ Cancellation Question:
- “I cancel my free trial before I even got started and you're still sending me things”
- “Cancellation”
- “Cancelling”
Payments and Charges Question:
- “Charges on my acct. Without membership”
- “Overcharge”
- “Billed twice”
Refund Question:
- “Refund Now!”
- “Refund”
- “Need a refund I made a wrong purchase”
Account Question:
- “Account info”
- “Setting up account”
- “Can't access my account. I hit a wrong button and deleted it from my phone.”
Request for Information Question:
- “How to start plan”
- “A sign up question”
- “About my bill”
Product/ Service Question:
- “Suddenly my NOOM App is not working”
- “The app is not working”
- “Can't connect want to cancel”
Cards Question:
- “My card was charged”
- “My card is being charged after I canceled”
- “My card was charged without choosing any plan or making any commitment why was it charged”
Staff Question:
- “Really annoyed with bad service”
- “Customer service”
- “Non service after payment”
Shipping and Delivery Question:
- “Order delivery status”
- “I want to change my order delivery address”
- “Have not received my trial diet plan”
Website/ Application Question:
- “I dont believe my application was processed”
- “App”
- “Website”
Employment Question:
- “To apply for a job as a coach”
- “Employment”
- “Consultant employment verification”
Return/ Replace Question:
- “Returning member”
- “Ongoing membership disappeared when replaced phone”
- “Return subscription”
Other Question:
- “Referal reward”
- “Business”
- “Change my plan”
About
Noom is ranked 67 out of 255 in Weight Loss, Diets and Training category
Area Served
USA, Canada, Worldwide
Payment Methods
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