Noom Phone Numbers and Emails

Toll-Free Number:

  • (800) 910-7375

Customer Service:

  • (888) 266-5071

Noom Emails:

Headquarters
Legal
CCPA Inquiries, GDPR Inquiries
Media
programsupport@noom.com
Coach
support@noom.com
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Noom Contact Information

Noom Website:

Noom Help Center:

Corporate Office Address:

Noom, Inc.
229 W 28th St Fl 9
New York, New York 10001
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (ET)

Noom Rating Based on 1.1K Reviews

Rating details

1.5
more details
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Price Affordability

Rating stats

Rating trend

Summary of Noom Customer Service Calls

11.6K TOTAL
CALLS
01:23 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Noom Customer Service?

Activation/ Cancellation Question:

  • “Cancel my subscription And refund payment”
  • “Canceled my subscription in aug,a payment was taken from my account a few days ago”
  • “To cancel trail not used”

Payments and Charges Question:

  • “I was automatically charged for 6months but can't get my meal plan or anything else on website”
  • “Fraudulently charged by them for services”
  • “I was double charged ion my credit card on sept 12. Though I had the statement in front of me Dani denied it. So have cancelled my membership. Which he did comply.”

Refund Question:

  • “Refund question”
  • “Refund”
  • “Refund Now!”

Account Question:

  • “My account”
  • “Can't access my account”
  • “I can't login my breakfast”

Request for Information Question:

  • “Have a question”
  • “Let me think oh I remember to talk to someone what are you thinking”
  • “I want to talk about my subscription”

Product/ Service Question:

  • “Subscription”
  • “My app isn't working what I paid for”
  • “System not working”

Cards Question:

  • “My card was charged”
  • “My card is being charged after I canceled”
  • “My card was charged without choosing any plan or making any commitment why was it charged”

Staff Question:

  • “Really annoyed with bad service”
  • “Customer service”
  • “Non service after payment”

Shipping and Delivery Question:

  • “I want to change my order delivery address”
  • “Have not received my trial diet plan”
  • “My delivery supposed to be today but I not yet received any call for delivery”

Website/ Application Question:

  • “I dont believe my application was processed”
  • “App”
  • “Website”

Employment Question:

  • “To apply for a job as a coach”
  • “Employment”
  • “Consultant employment verification”

Return/ Replace Question:

  • “Returning member”
  • “Ongoing membership disappeared when replaced phone”
  • “Return subscription”

Other Question:

  • “Suscription”
  • “Csncel contract”
  • “My plan”

About

Noom Pros and Cons

Pros: No pros, Dont know, Took my money without permission, Cancellation of programs to be almost impossible, No live person available anywhere to talk to

Cons: Poor customer service, No customer service readily available, Impossible to cancel--customer servise is non existant, Impossible to cancel, Steal your money

Noom reviews and complaints

Noom is ranked 86 out of 364 in Weight Loss, Diets and Training category

Area Served

USA, Canada, Worldwide

Payment Methods

MasterCardPayPalVISAAmerican Express

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